Privacy Policy

This Privacy Policy describes how Queuebase LLC ("Queuebase", "we", "us", or "our") collects, uses, and protects your information when you use our platform, website, APIs, CLI tools, and related services (collectively, the "Service").

1. Information We Collect

Account information: When you create an account, we collect your name, email address, and authentication credentials.

Billing information: If you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your credit card details. We receive and store your Stripe customer ID and subscription status.

Job data: We process and temporarily store job payloads, metadata, and execution results as necessary to provide the Service. Job data is retained according to your plan's retention period.

Usage data: We collect information about how you use the Service, including job counts, API calls, error rates, and feature usage.

Log data: Our servers automatically record information such as your IP address, browser type, and access timestamps when you interact with the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your subscription
• Send transactional communications (e.g., account verification, billing receipts)
• Monitor and enforce our Terms of Service
• Detect and prevent fraud or abuse
• Respond to support requests

3. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third parties that help us operate the Service (e.g., Stripe for payments, cloud hosting providers). These providers are bound by contractual obligations to protect your data.
• Legal requirements: When required by law, regulation, or legal process.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

4. Data Retention

We retain your account information for as long as your account is active. Job data is retained according to your plan's retention period (7 days for Free, 30 days for Pro). Upon account deletion, we delete your personal data within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Export your data in a portable format
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at brock@queuebase.com.

7. Cookies

We use essential cookies for authentication and session management. We may use analytics tools (such as Vercel Analytics) to understand how the Service is used. These tools may collect anonymized usage data.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will delete it promptly.

9. International Transfers

Your data may be processed and stored in the United States. By using the Service, you consent to the transfer of your data to the United States.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

11. Contact

If you have questions about this Privacy Policy, contact us at brock@queuebase.com.